Returns and Exchanges

Email support@arieller.com within 30 days after delivery. Returns sent without prior authorization cannot be accepted.

An eligible item must be unworn, unused, in its received condition, with all tags, original packaging, proof of purchase, and every report, certificate, gift, and accessory supplied. Earrings must be unworn with hygiene seals intact.

Custom, personalized, engraved, resized, and made-to-order pieces are final sale unless defective, damaged in transit, incorrectly fulfilled, or required by law. Late, worn, altered, incomplete returns, or returns missing the laboratory report may also be ineligible.

1. Email support@arieller.com with your order number and reason.
2. Wait for authorization and shipping instructions.
3. Use the specified return label and carrier.
4. Repack everything securely and keep the carrier receipt. Approved returns go to our designated location in Osaka, Japan.

For change-of-mind returns the customer covers return shipping; prepaid label costs may be deducted from the refund. If we confirm a defect, transit damage, or wrong fulfillment, ARIELLE.R covers the authorized return shipping.

We inspect returns within 7 days of receipt and initiate approved refunds to the original payment method within 3 business days after inspection. No restocking fee applies to eligible returns. Non-recoverable government charges are not refunded by ARIELLE.R.

We do not process direct exchanges: return the eligible item first, then place a new order. Cancellation may be requested within 24 hours of ordering, but is not guaranteed once preparation or dispatch has begun.

Contact us within 24 hours of delivery with your order number and photographs of the item, packaging, and shipping label. Keep the complete parcel until we confirm the next step. Repairs are assessed individually and are not a general lifetime warranty.