<h1>Contact Information</h1><h2>Get in touch</h2><p>For product questions, order support, shipping, returns, reports, custom inquiries, or other assistance, contact ARIELLE.R Jewelry at:</p><p><strong>Email:</strong> <a href="mailto:support@arieller.com">support@arieller.com</a></p><p><strong>Support hours:</strong> 9:00 a.m.–5:00 p.m. Japan Standard Time on Japanese business days.</p><p>We aim to respond within 24 hours on Japanese business days.</p><h2>Existing orders</h2><p>Include your order number and the email address used at checkout. For return requests, contact us before sending any item. We will provide the approved carrier, label, and return instructions.</p><p>Do not send payment-card details, passwords, or other sensitive payment information by email.</p><h2>Business information</h2><p>ARIELLE.R Jewelry is operated by <strong>Masakiyo Co., Ltd. (正清株式会社)</strong>, a company registered in Japan.</p><p>The registered business address, telephone number, and legally required seller information will be provided without delay upon request to <a href="mailto:support@arieller.com">support@arieller.com</a> and are also disclosed in the applicable Legal Notice.</p>