<h1>Shipping Policy</h1><p>ARIELLE.R orders are prepared in Osaka, Japan and sent to eligible U.S. destinations using a tracked service selected for the shipment.</p><h2>Processing time</h2><ul><li><strong>In-stock pieces:</strong> normally dispatched within 7 business days after payment is confirmed.</li><li><strong>Custom, personalized, made-to-order, or additional-report requests:</strong> normally require 2–3 weeks before dispatch.</li></ul><p>Processing times are estimates. If an order includes items with different preparation times, it may be held until all items are ready unless we arrange otherwise.</p><h2>Shipping rates</h2><p>U.S. orders of $80 or more ship free. For orders below $80, the shipping charge is shown at checkout before payment.</p><h2>Carriers and delivery estimate</h2><p>We may use FedEx, DHL, UPS, EMS, or another suitable tracked carrier. After dispatch, courier delivery is normally estimated at 2–5 business days. This estimate is not a guaranteed arrival date.</p><p>Customs procedures, weather, carrier capacity, remote-area service, public holidays, and other circumstances outside our control may affect delivery.</p><h2>Tracking, signature, and insurance</h2><p>Tracking is provided after dispatch. A signature is required for orders valued at $200 or more and may be added to other shipments when appropriate.</p><p>Shipments are insured in transit subject to the carrier's and insurer's terms, evidence requirements, exclusions, and investigation procedures.</p><h2>Duties and taxes for U.S. orders</h2><p>U.S. orders are shipped on a Delivered Duty Paid (DDP) basis. Applicable import duties and import taxes are included in the price or collected at checkout, as applicable, so they are not collected when the parcel is delivered. State or local sales tax may still be calculated at checkout according to the delivery address and applicable platform settings.</p><h2>Address changes and failed delivery</h2><p>Check the complete shipping address before placing your order. Once an order has been dispatched, we cannot change the address. Additional shipping, return, customs, or redelivery costs caused by an incorrect address, refusal, failure to collect, or failed delivery may be deducted from any available refund where permitted by law.</p><h2>Damage in transit</h2><p>Please inspect the parcel and jewelry as soon as it arrives. Report visible damage, a defective item, or an incorrect item within <strong>24 hours of delivery</strong> at <a href="mailto:support@arieller.com">support@arieller.com</a>.</p><p>Include your order number, a description of the issue, photographs of the item, outer parcel, internal packaging, and shipping label. Keep all packaging until we confirm the next step.</p><h2>Gift wrapping</h2><p>Gift wrapping is available as a paid option when shown at checkout or arranged with customer service. It is not included automatically with every order.</p><p>For questions about timing or delivery, email <a href="mailto:support@arieller.com">support@arieller.com</a>.</p>