Shipping and Duties

The current online launch serves addresses in the United States that are available at checkout. If your destination cannot be selected, contact us before ordering.

In-stock pieces: dispatched within 7 business days after payment is confirmed.
Custom, personalized, made-to-order, or additional-report requests: normally require 2–3 weeks before dispatch. Processing times are estimates; Japanese public holidays, laboratory schedules, and order verification can affect preparation.

U.S. orders of $80 or more ship free. Shipping below $80 is shown at checkout before payment. Paid gift wrapping is separate from shipping.

We select FedEx, DHL, UPS, EMS, or another suitable tracked service according to the address, item value, and current availability. Courier delivery after dispatch is normally estimated at 2–5 business days; this is not a guaranteed arrival date.

Tracking is provided after dispatch. Orders valued at $200 or more require a signature. Shipments include transit insurance, subject to carrier and insurance terms.

U.S. orders are sent on a Delivered Duty Paid (DDP) basis: applicable import duties and import taxes are included in the price or collected at checkout, not at your door. If a carrier unexpectedly requests an import payment, contact us before paying.

Check the complete address before ordering; it cannot be changed after dispatch. Extra costs caused by an incorrect address, refusal, or failed delivery may be deducted from any available refund where permitted by law.

If tracking shows an unexpected delay, contact us with your order number and we will open a carrier inquiry. Report visible damage, defects, or wrong items within 24 hours of delivery at support@arieller.com with photographs of the item, packaging, and shipping label. Keep all packaging until we confirm the next step.